Refund Policy

1. Overview

This Refund Policy outlines the conditions under which IPTVFire UK ("we," "us," or "our") provides refunds for our digital subscription service platform. By purchasing a subscription, you agree to this policy.

Important: As we provide access to a digital service platform, our refund policy is designed to be fair while preventing abuse of our service.

2. Free Trial Policy

Our free trial provides full access to evaluate:

• Streaming quality and stability
• Channel availability
• Device compatibility
• User interface and features

By offering a free trial, we aim to ensure you can make an informed purchase decision.

3. Refund Eligibility

3.1 Eligible for Refund:

You may request a refund within 7 days of your initial purchase if:

• You experience technical issues that prevent service usage (and we cannot resolve them)
• The service is materially different from what was described
• You have not violated our Terms of Service
• You have not shared your account credentials
• This is your first refund request

3.2 NOT Eligible for Refund:

Refunds will NOT be issued if:

• The request is made more than 7 days after purchase
• You have already received a previous refund
• The service was used in violation of our Terms of Service
• Your account was suspended due to policy violations
• You changed your mind after the 7-day period
• You failed to use the free trial before purchasing
• The refund request appears fraudulent or abusive
• Issues are caused by your internet connection or device incompatibility
• Specific channels or content are unavailable (content availability changes)

4. Refund Process

4.1 How to Request a Refund:

To request a refund, contact us within 7 days of purchase:

• WhatsApp: +33 6 02 95 93 46
• Telegram: @nolimitsexpo
• Email: refunds@iptvfire.co.uk

Include in your request:

• Your order/payment reference number
• Date of purchase
• Detailed reason for refund request
• Description of any technical issues (if applicable)

4.2 Processing Time:

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• Bank/card processing may take additional 3-7 business days

4.3 Refund Method:

• Refunds are issued to the original payment method
• Cryptocurrency payments are refunded at the current exchange rate
• Bank transfer fees may be deducted from the refund amount

5. Partial Refunds and Credits

In exceptional circumstances, we may offer:

• Partial refunds: If service was unavailable for extended periods due to our technical issues
• Service credits: Extension of subscription period instead of monetary refund
• Plan changes: Ability to switch to a different subscription plan

These are offered at our sole discretion on a case-by-case basis.

6. Subscription Cancellations

6.1 Cancellation Policy:

• You may cancel your subscription at any time
• Cancellation stops future billing (subscriptions do not auto-renew)
• No refund for remaining subscription period after cancellation
• Service access continues until the end of the paid period

6.2 How to Cancel:

Contact us via WhatsApp or Telegram to cancel your subscription. Cancellation is effective immediately but does not entitle you to a refund unless within the 7-day refund window.

7. Chargebacks and Disputes

7.1 Chargeback Policy:

We take chargeback fraud seriously. If you initiate a chargeback:

• Your account will be immediately suspended
• You will be banned from future service
• We will provide evidence to your bank/payment provider
• Legal action may be taken for fraudulent chargebacks

7.2 Dispute Resolution:

We encourage you to contact us directly for any issues before initiating disputes. Most issues can be resolved through our 24/7 WhatsApp support.

8. Abuse Prevention

To prevent abuse of our refund policy:

• We limit refunds to one per customer
• We monitor for patterns of refund abuse
• Accounts with excessive refund requests may be banned
• We reserve the right to deny refunds suspected of fraud

This policy protects our business and ensures fair treatment of all customers.

9. Special Circumstances

9.1 Technical Issues:

If you experience technical problems:

• Contact our support team first - most issues are resolvable
• We provide 24/7 technical assistance via WhatsApp
• Refunds for technical issues are only granted if we cannot resolve the problem

9.2 Service Unavailability:

If our platform experiences extended downtime:

• We will extend your subscription to compensate
• Refunds may be offered for downtime exceeding 48 hours
• Planned maintenance is excluded from this policy

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase applies to your subscription.

11. Contact Us

For refund requests or questions about this policy:

• WhatsApp: +33 6 02 95 93 46
• Telegram: @nolimitsexpo
• Email: refunds@iptvfire.co.uk

We aim to respond to all refund inquiries within 24 hours during business days.